FAQs
General Questions
We choose partners who use organic processes and products that are certified organic. We will label organic products when applicable on product pages.
We are proud to carry all products that are cruelty-free, so none of our products are ever tested on animals. pulvinar dapibus leo.
Yes, all DirectHemp.com products are third-party tested to ensure quality and consistency. You can find third-party test results for every item DirectHemp.com carries through a link provided in the corresponding product description. If you would like to learn more about third-party testing (als…
When traveling with CBD it is best to familiarize yourself with the laws that apply to the states and countries you will be visiting. Pro tip: Capsules are super travel friendly. We know some people take their tinctures wherever they go so we recommend getting a sealed baggie to help prevent lea…
Yes, DirectHemp.com is happy to offer an affiliate program! You can find out more information about our affiliate program by following this link.
DirectHemp.com values the dedication of first responders and offers a discount to paid or volunteer Firefighters, Police (including Police Officers, Sheriffs and Sheriff’s Deputies, Correctional Officers, State Troopers and Federal Law Enforcement Officers), EMTs/Paramedics, and 911 Dispatchers. …
Yes, DirectHemp.com offers a Veteran/military discount! First and foremost, we appreciate the sacrifices made by the members of the United States Military. To qualify for this discount, you will need to provide one of the following forms of documentation: A picture of your military ID or VA car…
If you are interested in wholesaling DirectHemp.com products, please visit our wholesale page.
At this time, DirectHemp.com does not offer gift cards. If you would like to be one of the first to know when we do offer gift cards, sign up for our newsletter in the footer at the bottom right of our website.
Join our Newsletter list (found at the bottom of our home page) for education, product information, new products, new affiliates, promotional offers, coupon codes, and more! You can also check out each product page for product specific information and be sure to read our customer’s reviews for pe…
Want to be a featured brand on our website? Please visit our Partner With Us page to fill out a form in order to be considered as a featured brand on our website.
If you have any questions, concerns or comments you can contact us by: Sending an email to support@directhemp.com Filling out a contact form here. Or leaving us a message here in our Chat with your name, email and question! Someone from our Customer Service team will get back to you within 24 ho…
Only one coupon/promotional offer allowed per order Coupons are not valid for items on sale Our discount for First Responders and Military personnel are not eligible to be combined with promotional offers
We accept Discover, MasterCard and Visa.
The Direct Hemp Difference is our commitment to offering top quality brands, the best products, and exceptional customer service all in one convenient place. You can learn more about the Direct Hemp Difference by reading our About Page.
Every product is different! You can find expiration dates on each individual product and on the packing slip included with your order. FYI: We store all products in a climate controlled facility to ensure the longest shelf-life possible. Pro Tip: To help preserve your products, we recommend stori…
DirectHemp.com cares about the products, processes, and people behind each item on our website. We take the time to vet each brand we partner with and each product we carry so that we can ensure DirectHemp.com customers have access to top quality brands, the very best products, and top tier custo…
Hemp & CBD Questions
Our bodies are all unique. This means just like people may be allergic to pollen from trees, grasses, or certain foods some people may be allergic to CBD/hemp.
Always consult your physician prior to adding cannabinoids, including CBD, in your routine to ensure that your CBD and hemp products will not negatively interact with your medications.
No, CBD does not get you high. It is 100% non-psychoactive.
Check out our Buyer’s Guide for more information on how to choose the right brand and products for you! If you still need help deciding which products might be right for you, send our customer support an email at support@directhemp.com for more help! Someone from our team will get back to you wi…
It’s believed that CBD stays in your system for approximately two to five days. However, everyone is different, so the amount of time it takes for the molecule to leave your body completely depends on your body. It also depends, of course, on how much CBD oil has been taken. Source: https://www….
Everyone’s endocannabinoid system is different. There will likely be optimal dosages you will find work best for you as you use the products. We recommend following product specific dosage recommendations. Since we are not medical professionals we are unable to advise or recommend dosages. For in…
We are a part of an industry that evolves with the law. A quick Google search will give insight into the legality of CBD in your area. You can find out more about this topic in our Education section, or by visiting this article.
Consult with your physician to discuss if incorporating CBD into your prenatal care is an option for you.
You may have noticed that CBD is popping up all over the place, and we believe that the key to ensuring quality in a largely unregulated industry is third-party testing. We want to ensure peace of mind for our customers with the products we carry on our site. As a result, we take the time to ensu…
CBD and THC are both natural compounds (cannabinoids) found in cannabis unlike THC, CBD doesn’t get you high. CBD is the compound responsible for many of the positive effects of medical marijuana and hemp oil.
Full-Spectrum:“Full plant” or “whole plant”, full-spectrum is a specific type of extract where the entire plant is used for extraction. This means that everything including the leaf, stalk, and seeds, are processed to make the full spectrum oil. The final product includes all naturally present ca…
Cannabis plants with 0.3% or less of THC are Hemp. Cannabis plants with more than 0.3% THC are Marijuana. For more information on this topic, view our article Hemp Vs. Marijuana and check out our Buyer’s Guide. Source: https://phys.org/news/2019-02-hemp-marijuana.html
Products that are made with ingredients grown in nature sometimes vary slightly from batch to batch.
Most drug tests are screening for psychoactive compounds, like those found in THC. However, depending on the dosage of CBD and the threshold of the test, trace amounts of THC may be present. We advise that you check your employer’s policy or the latest drug testing information on CBD before you …
My Account
You can change your account password by visiting our Account Login page and selecting “Forgot your password?”. If you’re still having troubles with changing your password, please send an email to support@directhemp.com.
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Order Questions
If you have placed an order and would like to modify the items or shipping address, please email our customer service at support@directhemp.com. If the order has not shipped, we can modify the order to your liking. If the order has shipped, you will then need to submit a new order or will need to…
You can track the status of your order by: Using the tracking number sent to the email you provided for your order Login to your account and check “My Orders” for shipping information. Chat with our Order Bot for a detailed response with your order information
We are sorry to hear that there is an issue with your order. Please contact support@directhemp.com so we can further assist you and make things right! If anything in your order is damaged, please include a photo of the product along with your order ID (found on your packing slip) for faster serv…
All purchases made through the website are processed securely using Square and will show up on your statement as SQ *RSDH LLC.
We are able to cancel any order that has not yet shipped. If you’re needing to cancel your order, please email our customer service team at support@directhemp.com. Please note that due to our quick turnaround on orders, cancellations are not guaranteed. If your order has already shipped, please …
Our customers have 30 days from receipt of their order to initiate a return. Unopened and unused products may be returned within 30 days of delivery. Please see our Return Process below. If you have any questions about whether your product is eligible for return, please feel free to email us at s…
From your computer- You can enter your coupon/promo code during the check-out process! The box to include your coupon/promo code can be found on the first check-out page when entering your contact and shipping information. From your mobile device- After entering the check-out process, you can in…
Shipping & Delivery
DirectHemp.com retains the right to not ship Delta-8 THC and/or CBD flower products to any states or territories where local laws conflict with H.R. 2: The Agricultural Improvement Act of 2018, also known as the 2018 Farm Bill. Due to Delta-8 THC either being illegal or not explicitly legal acco…
No, we do not ship internationally. For the time being, DirectHemp.com is only shipping within the United States. We hope to offer international shipping someday! We are so sorry for the inconvenience.
No, we are unfortunately not able to ship to Canada. For the time being, DirectHemp.com is only shipping within the United States. We are so sorry for the inconvenience and hope to someday be able to ship to Canada.
You will normally receive your DirectHemp.com product within 3-5 business days from the day you place your order. For faster shipping, we recommend ordering at the beginning of the business week. Packages are only shipped out on Monday-Friday, excluding holidays. Please note: shipping times may v…
We require a 48 hour wait time (excluding weekends) to ensure USPS will not make another attempt for delivery. If your order has not arrived after this time, please email support@directhemp.com as soon as possible.
We currently offer Standard Shipping options via USPS First Class (3-5 business days) and Expedited Shipping options via USPS Priority Shipping (2-3 business days). Please view the chart below for estimated shipping costs. Final shipping costs will be calculated in your cart during the check-out…
All orders placed before 12pm CST Monday-Friday will be shipped out same-day, orders placed after 12pm CST will go out the next day. All orders placed on Saturday and Sunday will be shipped out on the first business day (Monday) proceeding the order. Once your package has shipped you will receive…